Returns & Refund Policy
Thank you for shopping with NOBLE.
Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging.
- Include proof of purchase.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Earrings.
- Personalized or custom-made jewellery.
- Gift cards.
How to Start a Return
To request a return, please contact us at noble.uk@yahoo.com with:
- Your order number.
- The reason for your return.
- Photos of the item if it is damaged or defective.
Our team will provide return instructions once your request has been reviewed.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping Costs
If the return is due to a manufacturing defect, damaged item, or an error on our part, we’ll cover the return shipping costs.
For all other returns, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Exchanges
We currently offer exchanges only for items that arrive damaged or have a manufacturing defect.
If you wish to exchange an item, please contact our customer support team.
Questions
If you have any questions about returns or refunds, please contact us at noble.uk@yahoo.com
Our customer support team aims to respond within 24 hours (Monday–Friday).